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They were skeptical too.
Frequently Asked Questions
Will my husband / partner be able to use it too?
Will my husband / partner be able to use it too?
Yes. SoleReset adjusts to fit most foot sizes — UK 3 up to UK 12 — and the heat and stimulation settings can be tailored to each person.
Many of our customers buy the 4-pack so both they and their partner can use it.
Each person uses their own pair, in their own chair, on their own settings.
What size foot does it fit?
What size foot does it fit?
SoleReset is one size, adjustable. The velcro fastening fits most adult feet, roughly UK 3 to UK 12, women's and men's. If you have particularly narrow or wide feet, email us at support@elixro.com and we'll let you know honestly whether it'll work for you.
My GP hasn't recommended this. Should I trust it?
My GP hasn't recommended this. Should I trust it?
Your GP isn't against devices like this — they simply don't prescribe them. NHS guidelines focus on medication for neuropathy. That doesn't mean medication is the only option. It means it's the only option the NHS currently funds.
SoleReset supports circulation in your feet. That's not a medical claim — it's what the device does. If you want to mention it to your GP before trying, we'd encourage that. But most of our customers ordered while they were still waiting for their appointment.
I'm already on Gabapentin. Can I use this at the same time?
I'm already on Gabapentin. Can I use this at the same time?
Yes. SoleReset works differently to Gabapentin — it supports circulation rather than affecting the nervous system chemically. The two don't interfere with each other.
That said, if you have any concerns about your specific medication or condition, check with your GP first. We'd rather you felt completely comfortable before you start.
Is it safe for people with diabetes or neuropathy?
Is it safe for people with diabetes or neuropathy?
Yes. SoleReset was specifically designed with this in mind.
If you have diabetes, start on the lowest heat setting and build gradually — your feet may be more sensitive to temperature. If you're on medication or have any concerns, check with your GP before use. We'd rather you were certain than sorry.
How long before I actually feel something?
How long before I actually feel something?
Most people notice something in the first two to three weeks of daily use — warmer feet, sleeping better, feeling the floor more clearly underfoot.
We won't tell you it works overnight. It doesn't. Nerves that have been starved of circulation for months or years need consistent, daily support to respond.
What we can say honestly: 15 minutes a day, used consistently, is what delivers results. Not a week. Several weeks.
What if I can't get on with it, is returning it complicated?
What if I can't get on with it, is returning it complicated?
Not at all.
Email us at support@elixro.com within 90 days. We'll arrange the return and refund every penny — no forms, no phone calls, no awkward questions.
We've made it simple on purpose. You've already dealt with enough complicated systems that let you down. This isn't one of them.
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